Are you items handmade?
- Yes, all items are handmade by Tortoise and Panda.

Can you do Special Orders?
- Yes, you may contact us to discuss special order requests.

Are your items machine washable?
- Some are. Please check the product description on each item.

Are your sales final?
- Yes, all sales are final.

How are you connected to your “Sister Sites”?
- All of our “Sister Sites” are artisans and craftspeople that we think you might enjoy. Many of us are related, and share our talents. If you have a project that would combine our talents, please contact us.

What charities do you support?
- Tortoise and Panda donates a portion of all proceeds to charities that support women and children.  Please see our “Charities” for more information.

What about Privacy?
- We will not sell, rent or otherwise use your information without your permission.